Vilma Zuniga -

If you are unable to print, below are a few issues that could be the main cause and a few things you can check to solve the problem:

1. The Printer is Turned off or Disconnected from The Network

Ensure the printer is turned on and that the network cable (Ethernet) and the power cable are connected to the back of the printer.

2. The Toner Cartridge Needs to be Replaced

If the printer is displaying a message saying you need to replace the toner cartridge, please contact the office manager so they can install a new cartridge.

3. The Printer Does not Have Paper

Please check the main tray to make sure it has paper and that the paper is aligned correctly. Excess of paper and misalignment can cause an “out of paper” error.

4. There are Many Jobs Pending that Can’t Be Processed at the Same Time

Sometimes, when large jobs are printed at the same time, they could cause a printer error. When this happens, the jobs  that stay in the queue prevent other people from sending jobs. If this happens, it will be necessary to delete all the pending jobs on the printer queue, and restart the printer to erase those jobs. If restarting the printer does not fix the problem, please send a ticket so one of the help desk technicians can check this printer for you.

5. There is an Issue with the Printing Server

If all the network printers show as they are offline for multiple people, it is possible that there is a problem with the server. For this type of problem, first restart your computer and make sure it is connected to the network in case that the issue is just with your laptop. If this does not solve the problem, send a ticket to the help desk so they can check the server for possible errors.

6. Paper Jam

Remove the toner and the paper trays to remove the paper. Check front and back doors to clear the jam. Follow instructions on the printer screen that will guide you to remove the jam.  For each printer, it is a different process.

7. Printer Account Track is Turned On

Some schools have the Account Track function turned on for some Konica printers. This means you will need to request a code from the office manager so you can send jobs to this printer. Once you have received the code, on your computer please do the following:

Press start button > Type Devices and Printers >Right click the printer> Click Printing Preferences> Select Basic Tab> Click Authentication Account Track button > Enter the code provided by the office manager

8. Printer is Physically Damaged

If you noticed the printer has broken parts, and it is a Konica printer, immediately contact the school office manager so they can have it serviced. If the printer manufacturer is HP, Brother, or Dell, send a help desk ticket, so one of the technicians can assess the problem and determine what parts need to be purchased to fix the machine.

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