When the touch screen is not working properly or not working at all on your smart board, it needs to be calibrated. The attached instructions are on how to calibrate your Promethean board to resolve touch inaccuracy.
Before you start with the calibration process, check the following:
- Ensure the USB cable is properly connected to your computer and to the board
- Ensure the board is turned on
- Ensure you have your board pens available and that they are not broken
If your USB cord is not being recognized by the computer, your pens are broken, or the board is unable to get power, please send a ticket so one of the KIPP help desk technicians can check your board for potential problems.